Legacy of Digitalization
The rapid evolution of digital technology continues to reshape the insurance industry, presenting both opportunities and challenges. At GIG, our commitment to innovation and digital transformation is at the core of our strategic focus. By accelerating the digitalization process, we aim to enhance customer experience, improve operational efficiency, and drive sustainable growth.
Our Technology Roadmap for 2025 is designed to future‑proof our business and ensure IT capabilities align with our broader corporate objectives of:
- Fostering Innovation — We are investing in AI‑driven automation, advanced data analytics, and digital customer engagement tools.
- Enhancing Collaboration — Pushing towards a microservices‑based insurance ecosystem that can support shared services and improve efficiency.
- Cybersecurity and Compliance — Strengthening our cybersecurity posture in line with Fairfax’s security standards.
- IT Modernization — Upgrading our core IT systems and migrating to scalable, cloud‑enabled architectures.
As part of our IT development plans, we are prioritizing:
- End‑to‑End Digital Insurance Services — Expanding digital channels for seamless policy issuance, claims processing, and customer interactions.
- AI and Automation — Leveraging AI for underwriting, fraud detection, and risk assessment.
- Customer‑Centric Digital Solutions — Implementing self‑service portals and mobile‑first experiences to enhance accessibility.
- Agile Development and Cloud Transformation — Shifting towards cloud‑native applications for greater agility and scalability.
GIG has allocated $127 million towards digital production and innovation. This investment focuses on:
- Scaling digital capabilities across our subsidiaries
- Driving efficiencies through automation and smart technology adoption
- Strengthening IT infrastructure to support long‑term digital resilience
Our digitalization strategy is more than just technological advancement, it is about redefining the insurance experience for our customers and partners.
By embracing cutting‑edge technologies, streamlining operations, and fostering a culture of innovation, GIG is well‑positioned to lead the future of digital insurance.
